Privacy Policy

This Privacy Policy describes how New England Exterior Renewal LLC (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website, contact us, or opt in to receive communications from us, including SMS/text messages.

1) Information We Collect

We may collect the following categories of information:

• Contact Information: name, email address, phone number, mailing address.
• Account/Inquiry Information: messages you submit through forms, chat widgets, email, or phone.
• Service Information: details you provide related to quotes, scheduling, or services requested.
• Device & Usage Data: IP address, browser type, device identifiers, pages viewed, and interactions with our site.
• Cookies & Similar Technologies: used to remember preferences and measure site performance.

2) How We Use Information

We use information we collect for purposes such as:

• Providing estimates, scheduling, delivering services, and customer support.
• Responding to inquiries and communicating about your request.
• Sending administrative messages (e.g., confirmations, reminders, receipts, updates).
• Sending marketing or promotional messages only if you have provided consent where required.
• Improving our website, services, and customer experience.
• Preventing fraud and securing our systems.
• Complying with legal obligations.

3) SMS/Text Messaging (A2P 10DLC Disclosures)

If you provide your phone number and opt in, New England Exterior Renewal LLC may send you SMS/text messages. These messages may include appointment reminders, service updates, account notifications, and (if separately consented) marketing promotions.

Important: We do not sell, rent, or share your mobile number with third parties for their own marketing purposes.

4) How We Share Information

We may share information in the following situations:

• Service Providers: With vendors who help us operate (e.g., website hosting, analytics, CRM, payment processing, and messaging providers). They may access information only to perform services on our behalf and are not permitted to use it for their own purposes.
• Legal & Safety: If required by law, subpoena, or to protect rights, safety, or prevent fraud.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (subject to standard confidentiality protections).

5) Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including to comply with legal, accounting, or reporting requirements, resolve disputes, and enforce agreements.

6) Cookies & Analytics

We may use cookies and similar technologies to operate our website and understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

7) Your Privacy Choices

• Email marketing: You may unsubscribe using the link in an email (if present) or by contacting us.
• SMS: Reply STOP to opt out, or HELP for assistance.
• Access/updates: You may request to review, update, or delete certain information by contacting us.

8) Data Security

We take reasonable administrative, technical, and physical measures designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:
New England Exterior Renewal LLC
Phone: (401) 895-9383
Email: [email protected]

© New England Exterior Renewal LLC. All rights reserved.